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Job Descriptions

Call Center Representative

Responsibilities:

  • Answer high volume of calls quickly and professionally.
  • Be familiar with our company, product, and services so that most questions can be answered without consulting others.
  • Communicate clearly, precisely, and in a friendly manner.
  • Take and deliver messages and follow up as necessary.
  • Call customers to schedule maintenance appointments.
  • Enter and/or update customer information in customer management system.
  • Alert managers right away about significant customer issues.
  • Assign calls to appropriate technician based on customer request.
  • Be a champion of the customers for our company.
  • Perform other duties as assigned.

Qualifications:

  • MUST have at least 1 year in customer service – Preferably in a call center environment.
  • Must be a quick learner.
  • Able to work calmly and comfortably in a fast pace office.
  • Excellent verbal and written communication skills.
  • Superb phone skills.
  • Able to resolve conflict quickly and professionally.
  • Able to project a professional image.
  • Able to manage customer records and files.
  • Able to use software systems as necessary.

Benefits Include:

  • Highly Competitive Wages.
  • Health, Dental, Life & Vision Insurance.
  • 401K with 100% match.
  • 2-Weeks Paid Time Off.
  • 7 Paid Holidays.

This is a full-time, in-office position. Interviews for this position are held in our office. During COVID-19, our office is taking careful precautions to keep our employees safe, including limiting the number of employees in the office, providing necessary cleaning supplies, ensuring physical distancing as much as possible, and more.

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HVAC Installer

Responsibilities:

  • Install Replacement and Retrofit Heating & Air Conditioning Systems.
  • Adhere to all TriState Installation Quality Requirements.
  • Deliver Outstanding Customer Service.
  • Follow All Safety Policies & Procedures.

Qualifications:

  • Previous Experience in HVAC Installations
  • Familiarity with HVAC Power & Control Wiring
  • Ability to Handle Physical Workload
  • Strong Problem Solving and Critical Thinking Skills
  • Good Driving Record

Benefits Include:

  • Company Vehicle
  • Highly Competitive Wages
  • Health, Dental, Life & Vision Insurance
  • 401K with 100% match
  • 2-Weeks Paid Time Off
  • 7 Paid Holidays
  • Tool Allowance
  • Weekly Technical Training

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HVAC Service Technician

Responsibilities:

  • Inspect and perform equipment repairs.
  • Perform routine preventative maintenance.
  • Respond to emergency maintenance requests.
  • Adhere to all safety policies and procedures.

Qualifications:

  • Previous experience in HVAC or other related fields.
  • Familiarity with HVAC wiring diagrams.
  • Ability to handle physical workload.
  • Strong problem solving and critical thinking skills.

Benefits include:

  • Highly competitive wages.
  • 4-Day Work Schedule.
  • Full benefits after probationary period.
  • 401(k) with 100% match.
  • Paid Time Off.
  • 7 Paid Holidays.
  • Weekly Tool Allowance.
  • Weekly Training.
  • And more! 

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Service Plumber

Qualifications:

  • Previous experience in Residential or Light Commercial Plumbing Service.
  • Familiarity with Plumbing and Gas Fitting.
  • Ability to handle physical workload.
  • Strong problem solving and critical thinking skills.

Benefits include:

  • Earnings up to $100,000.
  • Health, Vision and Dental Insurance.
  • Short and Long Term Disability Insurance.
  • 401K with 100% Match.
  • 2 Weeks Vacation.
  • 7 Paid Holidays.
  • Weekly Tool Allowance.
  • Weekly Training.
  • 4 Day Work Week. 

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Electrician

We will also consider the purchase of small independent Electrical Contractors who want to join us and stop dealing with the hassle of being in business.

Responsibilities:

  • Install and Repair Electrical Equipment and Fixtures.
  • Perform Remodeling services.
  • Quote, Sell and Install Service Heavy-Ups.
  • Perform Service Panel Replacements.
  • Troubleshoot Motor and Control Systems.
  • Install and Service Residential Generators.
  • Perform routine maintenance on electrical wiring and systems.

Qualifications:

  • Experience in Residential Electrical Service & Remodeling
  • Familiarity with Electrical Equipment, Panels and Heavy-Ups
  • Strong Problem Solving and Critical Troubleshooting Skills