"The service you had provided us by Tri State Home on Nov. 9, 2016 has been acceptable and satisfactory by Mr. C. E. Gotard. The insulation crew was very neat and friendly in preparing for the units inside and outside, done a fantastic job. Not to mention your sales in “Home Service” “Darren” was “professional” in taken the time in explaining the different options as to what the units qualify for our home which we elected to go with the “Elite Package”, Lennox, efficient and sound proof. The control panels on the walls are state of the “art” and “technology” for the future. Want to thank your working crew and most of all Darren for assisting and helping us to make a right decision."
"Outstanding professional service. James is definitely an “ambassador-of-goodwill” for Tri-State!"
"Just a note of thanks to all of you for your persistence, patience and good humor in solving our mystery problem; with a special thank you to Donald and James. Everything is working well now."
"Thanks to all for getting our new heat pump in so quickly as our travel plans were 2 weeks away. Then again for getting someone out when the older system stopped communicating with itself. You people are great! Thanks to John, R.J., Darren, Jennifer, Christine, the “A” Team, and all the people working behind the scene."
—R. and H. Audrey
"Just wanted to say “thank you” to Joseph and Bryan. Courteous, professional, informative, and response time impeccable! TriState/Gilley’s my vendor of choice! And best regards to your call coordinator-she too is all of the above!"
"I am writing to let your company know what I was very pleased with the service nad technicians that installed my A/C and gas furnace. Sonny Garcia and his assistance were very efficient, polite and took care of cleaning up. Also Jeff Smoot was very nice and very informative and did not try to sell me anything that I didn't want to need and also made suggestions and told me what to expect on the installation. He scheduled the install in 5 days. I also had 3 ceiling fans and 1 light fixture done. Drew was so very nice and polite and knew exactly what he was doing. He worked out the plan to install a ceiling fan in BR making connections to get wire from ceiling to switch. Very professional and cleaned up everything. Your company is fortunate to have such great employees working for you"
"I want to express my thanks for one of your employees, Paul Schluep. He recently serviced our heating and air units. We had struggled trying to find the source of an exhaust odor in our building for weeks. Paul made it his mission to find the source and in deed he found it. He discovered that the exhaust fan in the back shop was not running and was in need of repair. Once we repaired the fan, the odor was gone.
Please pass along to him our gratitude for a job well done!"
"Thank you VERY MUCH for helping to get me set up as a new customer with Tristate Home Services. Rick, my technician was very professional yesterday morning and answered all of my questions. I have signed my new maintenance agreement and am all official now. Again, please accept my appreciation for your help."
—Catherine L. S.
"I am wanting to thank you for the exceptional service recently provided to us by Evin. We have an old house with a radiator heating system that feeds our domestic hot water. We recently lost our domestic hot water due to a problem that was difficult to diagnose. Despite our frustration with the situation (sorry for that...), Evin was extremely professional & worked diligently to diagnose and repair the issue. Every thing is working great now and we really appreciate the time he put into the issue and his customer service attitude. He was a pleasure to work with."
—Kevin & Beth C.
"I am writing to give you a review on your service. It has been exemplary! From my call yesterday and the handling of my situation to my service today, you should be proud of the people who represent you. I am sorry I do not remember the woman's name who took my call. Professional kind and so helpful. My service tech today was Brooks. Knowledgeable, respectful, so helpful and an all around great person. Again, thank you for being a great company. Your employees are a stellar indication of it."
"I just wanted to let you know that Brooks Borman was extremely helpful for me and my family. We are all sick and with the temperature getting colder, our furnace not working was a huge issue. Brooks was professional, quick to respond and very helpful. Brooks has made me very loyal TriState customer."
"I just wanted to thank TriState Services for sending a technical over to my house to correct an AC problem on such short notice. Special thanks, however, have to go to your HVAC technician Mr. Brooks Borman who did an excellent job of systematically dissecting my AC/Heating problem, making corrections, and checking to make sure that his corrections corrected our problem. More importantly, Mr. Borman educate me as to the intricacies of dual zone heating and cooling which in part was the cause of my problem. He did a great job! In the future, I would like to request that mr. Borman be assigned to my AC/Heating problems as well as attending to my two annual maintenance inspections. I will continue my annual maintenance agreement with TriServices Residence largely based on the excellent service I have received by TriState technicians like Mr. Borman."
—Jonathan W. M.